*,:before,:after{box-sizing:border-box;margin:0;padding:0}:root,[data-theme=light]{--primary:#00bfa5;--primary-hover:#00a88e;--primary-light:#e0f7f3;--primary-container:#00bfa51a;--on-primary:#fff;--accent-yellow:#faed27;--accent-yellow-bg:#faed271f;--secondary:#00e785;--tertiary:#eaa9f0;--surface:#f4f6f8;--surface-card:#fff;--surface-elevated:#fff;--surface-hover:#eef1f5;--on-surface:#1a1d23;--on-surface-secondary:#5f6b7a;--on-surface-muted:#8899a6;--border:#e2e8f0;--border-light:#edf0f4;--sidebar-bg:#1a1d23;--sidebar-surface:#22262e;--sidebar-text:#8899a6;--sidebar-text-active:#fff;--sidebar-accent:#00bfa5;--error:#ef4444;--warning:#ffb800;--success:#00e785;--info:#3b82f6;--shadow-sm:0 1px 3px #0000000f;--shadow-md:0 4px 16px #00000014;--shadow-lg:0 8px 32px #0000001f;--radius-sm:4px;--radius:8px;--radius-md:12px;--radius-lg:16px;--radius-xl:24px;--radius-full:9999px;--sp-xs:4px;--sp-sm:8px;--sp-md:12px;--sp-base:16px;--sp-lg:24px;--sp-xl:32px;--sidebar-width:220px;--topbar-height:56px;--ease:cubic-bezier(.4, 0, .2, 1);--duration:.2s;--duration-lg:.35s;--chat-agent-bg:#00bfa5;--chat-agent-text:#fff;--chat-customer-bg:#fff;--chat-customer-text:#1a1d23;--chat-alert-bg:#fef3c7;--chat-alert-border:#f59e0b}[data-theme=dark]{--primary:#00d4aa;--primary-hover:#00e7bb;--primary-light:#00d4aa14;--primary-container:#00d4aa1f;--on-primary:#0e1117;--accent-yellow:#faed27;--accent-yellow-bg:#faed2726;--surface:#0e1117;--surface-card:#151b23;--surface-elevated:#1a2332;--surface-hover:#1e2733;--on-surface:#e6edf3;--on-surface-secondary:#8b949e;--on-surface-muted:#6b7685;--border:#21262d;--border-light:#30363d;--sidebar-bg:#0e1117;--sidebar-surface:#151b23;--sidebar-text:#6b7685;--sidebar-text-active:#e6edf3;--sidebar-accent:#00d4aa;--error:#f87171;--warning:#fbbf24;--success:#00e785;--info:#60a5fa;--shadow-sm:0 1px 3px #0000004d;--shadow-md:0 4px 16px #0006;--shadow-lg:0 8px 32px #00000080;--chat-agent-bg:#005c4b;--chat-agent-text:#e9edef;--chat-customer-bg:#202c33;--chat-customer-text:#e9edef;--chat-alert-bg:#f59e0b26;--chat-alert-border:#f59e0b}html,body{height:100%;color:var(--on-surface);background:var(--surface);-webkit-font-smoothing:antialiased;font-family:Inter,-apple-system,BlinkMacSystemFont,sans-serif;font-size:14px;line-height:1.5}#app{height:100vh;display:flex;overflow:hidden}a{color:var(--primary);text-decoration:none}.sidebar{width:var(--sidebar-width);min-width:var(--sidebar-width);background:var(--sidebar-bg);z-index:100;border-right:1px solid var(--border);height:100vh;transition:transform var(--duration-lg) var(--ease);flex-direction:column;display:flex}.sidebar-header{padding:20px 16px 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auto}.topbar{height:var(--topbar-height);min-height:var(--topbar-height);background:var(--surface-card);border-bottom:1px solid var(--border);z-index:50;align-items:center;gap:12px;padding:0 20px;display:flex}.topbar-brand-inline{color:var(--primary);letter-spacing:.02em;white-space:nowrap;font-size:14px;font-weight:700}.topbar-search{flex:1;max-width:360px;position:relative}.topbar-search input{border:1px solid var(--border);border-radius:var(--radius-full);background:var(--surface);width:100%;color:var(--on-surface);transition:border-color var(--duration) var(--ease);outline:none;padding:7px 12px 7px 34px;font-family:inherit;font-size:13px}.topbar-search input:focus{border-color:var(--primary);box-shadow:0 0 0 3px var(--primary-container)}.topbar-search input::placeholder{color:var(--on-surface-muted)}.topbar-search 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20px;font-weight:700}.btn-cta:hover{background:var(--primary-hover)}.badge-status{border-radius:var(--radius-full);text-transform:uppercase;letter-spacing:.04em;align-items:center;gap:5px;padding:3px 10px;font-size:11px;font-weight:700;display:inline-flex}.badge-status.qualified{color:var(--primary);background:#00bfa526}.badge-status.new{color:var(--info);background:#60a5fa26}.badge-status.closed{color:var(--on-surface-muted);background:#6b76851f}.badge-status.running{color:var(--success);background:#00e7851f}.badge-status.paused{color:var(--on-surface-muted);background:#6b76851f}.badge-dot{background:currentColor;border-radius:50%;width:6px;height:6px}.tag{border-radius:var(--radius-sm);border:1px solid var(--border);color:var(--on-surface-secondary);background:0 0;padding:3px 10px;font-size:11px;font-weight:600;display:inline-flex}[data-theme=dark] 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var(--surface-card);border-radius:50%;width:10px;height:10px;position:absolute;bottom:0;right:0}.conv-meta{flex:1;min-width:0}.conv-name-row{justify-content:space-between;align-items:center;margin-bottom:2px;display:flex}.conv-name{font-size:13px;font-weight:600}.conv-time{color:var(--primary);font-size:11px;font-weight:500}.conv-preview{color:var(--on-surface-secondary);white-space:nowrap;text-overflow:ellipsis;font-size:12px;overflow:hidden}.conv-tags{gap:4px;margin-top:4px;display:flex}.conv-unread{background:var(--primary);color:#fff;border-radius:9px;place-items:center;min-width:18px;height:18px;padding:0 5px;font-size:10px;font-weight:700;display:grid}.chat-area{background:var(--surface);flex-direction:column;height:100%;display:flex;overflow:hidden}.chat-header{border-bottom:1px solid var(--border);background:var(--surface-card);align-items:center;gap:12px;padding:12px 20px;display:flex}.chat-header-info h3{font-size:15px;font-weight:600}.chat-header-info span{color:var(--on-surface-secondary);font-size:12px}.chat-header-info .online-text{color:var(--success)}.chat-header-actions{gap:4px;margin-left:auto;display:flex}.chat-messages{scrollbar-gutter:stable;scrollbar-width:thin;background-attachment:fixed;flex-direction:column;flex:1;gap:4px;min-height:0;padding:12px 16px;display:flex;overflow-y:auto}.chat-date-divider{text-align:center;color:var(--on-surface-muted);padding:8px 0;font-size:12px}.msg-row{align-items:flex-end;gap:8px;display:flex}.msg-row.from-them{align-self:flex-start}.msg-row.from-me{flex-direction:row-reverse;align-self:flex-end}.msg-row.system-msg{align-self:center}.from-them .msg-content{max-width:80%}.from-me .msg-content{max-width:60%}.msg-sender-avatar{color:#fff;border-radius:50%;flex-shrink:0;place-items:center;width:28px;height:28px;font-size:10px;font-weight:700;display:grid}.msg-sender-name{opacity:.7;align-items:center;gap:4px;margin-bottom:1px;font-size:10px;font-weight:600;display:flex}.msg-sender-name .timestamp{color:var(--on-surface-muted);font-weight:400}.msg-bubble{white-space:pre-wrap;word-break:break-word;width:fit-content;max-width:100%;animation:msgIn var(--duration-lg) var(--ease);border-radius:12px;padding:8px 12px 10px;font-size:14.5px;line-height:20px;box-shadow:0 1px 2px #00000026}@keyframes msgIn{0%{opacity:0;transform:translateY(8px)scale(.97)}to{opacity:1;transform:translateY(0)scale(1)}}.msg-bubble.customer,.msg-bubble.user{color:#e9edef;background:#202c33;border-top-left-radius:0}.msg-bubble.agent{color:#e9edef;background:#005c4b;border-top-right-radius:0;margin-left:auto}.msg-bubble.bot-bubble{color:#e9edef;background:#374045;border:1px solid #4a555f;border-top-right-radius:0;width:auto;min-width:250px;max-width:100%}.msg-bubble.alert{background:var(--chat-alert-bg);border:1px solid var(--chat-alert-border);border-radius:var(--radius-md);max-width:100%}.msg-bubble.alert .alert-title{align-items:center;gap:6px;margin-bottom:4px;font-size:13px;font-weight:700;display:flex}.msg-bubble.alert .alert-action{color:var(--primary);text-transform:uppercase;cursor:pointer;margin-top:6px;font-size:12px;font-weight:700;display:inline-block}.msg-meta{color:var(--on-surface-muted);align-items:center;gap:4px;margin-top:4px;font-size:11px;display:flex}.msg-meta .read-check{color:var(--success);font-size:14px}.msg-row.from-me .msg-sender-name{justify-content:flex-end}.chat-input-area{border-top:1px solid var(--border);background:var(--surface-card);align-items:center;gap:8px;padding:12px 20px;display:flex}.chat-input-area input{border:1px solid var(--border);border-radius:var(--radius-full);background:var(--surface);color:var(--on-surface);outline:none;flex:1;padding:9px 14px;font-family:inherit;font-size:13px}.chat-input-area input:focus{border-color:var(--primary)}.btn-send{background:var(--primary);width:36px;height:36px;color:var(--on-primary);cursor:pointer;transition:all var(--duration) var(--ease);border:none;border-radius:50%;place-items:center;display:grid}.btn-send:hover{background:var(--primary-hover);transform:scale(1.05)}.lead-grid{grid-template-columns:repeat(auto-fill,minmax(300px,1fr));gap:16px;display:grid}.lead-card{background:var(--surface-card);border:1px solid var(--border);border-radius:var(--radius-lg);transition:transform var(--duration) var(--ease), box-shadow var(--duration) var(--ease);padding:20px;position:relative}[data-theme=dark] .lead-card{background:var(--surface-elevated);border-color:var(--border-light)}.lead-card:hover{box-shadow:var(--shadow-md);transform:translateY(-2px)}.lead-card-top{align-items:center;gap:12px;margin-bottom:14px;display:flex}.lead-avatar{background:linear-gradient(135deg, var(--primary), #00897b);color:#fff;border-radius:50%;flex-shrink:0;place-items:center;width:44px;height:44px;font-size:16px;font-weight:700;display:grid}.lead-name{font-size:15px;font-weight:600}.lead-title{color:var(--on-surface-secondary);font-size:12px}.lead-card-top .badge-status{position:absolute;top:16px;right:16px}.lead-contact{flex-direction:column;gap:6px;margin-bottom:14px;display:flex}.lead-contact-item{color:var(--on-surface-secondary);align-items:center;gap:8px;font-size:12px;display:flex}.lead-contact-item .material-symbols-outlined{color:var(--on-surface-muted);font-size:16px}.lead-tags-row{justify-content:space-between;align-items:center;margin-top:4px;display:flex}.lead-tags{flex-wrap:wrap;gap:6px;display:flex}.lead-arrow{background:var(--primary);width:28px;height:28px;color:var(--on-primary);cursor:pointer;transition:all var(--duration) var(--ease);border:none;border-radius:50%;flex-shrink:0;place-items:center;display:grid}.lead-arrow:hover{transform:scale(1.1)}.lead-arrow .material-symbols-outlined{font-size:18px}.analytics-grid{grid-template-columns:1.8fr 1fr;gap:16px;margin-bottom:16px;display:grid}.chart-card{min-height:320px}.chart-container{height:260px;padding:16px;position:relative}.chart-container canvas{max-height:100%}.donut-card{min-height:320px}.donut-center{flex-direction:column;justify-content:center;align-items:center;gap:4px;display:flex}.donut-center .big-num{color:var(--primary);font-size:36px;font-weight:700}.donut-center .sub{color:var(--on-surface-muted);font-size:12px}.donut-legend{flex-direction:column;gap:10px;margin-top:16px;display:flex}.donut-legend-item{justify-content:space-between;align-items:center;font-size:13px;display:flex}.donut-legend-dot{border-radius:50%;width:8px;height:8px;margin-right:8px}.time-selector{background:var(--surface);border-radius:var(--radius);border:1px solid var(--border);gap:4px;padding:2px;display:flex}.time-selector button{border-radius:var(--radius-sm);color:var(--on-surface-secondary);cursor:pointer;transition:all var(--duration) var(--ease);background:0 0;border:none;padding:4px 12px;font-family:inherit;font-size:12px;font-weight:600}.time-selector button.active{background:var(--primary);color:var(--on-primary)}.kpi-mini-chart{width:80px;height:40px;position:absolute;bottom:16px;right:16px}.template-grid{grid-template-columns:repeat(3,1fr);gap:16px;margin-bottom:28px;display:grid}.template-card{border-radius:var(--radius-lg);cursor:pointer;transition:all var(--duration) var(--ease);background:linear-gradient(135deg,#0d312e 0%,#14342f 100%);border:1px solid #00bfa526;padding:24px 20px}[data-theme=light] .template-card{border-color:var(--border);background:linear-gradient(135deg,#e0f7f3 0%,#f0fbf9 100%)}.template-card:hover{border-color:var(--primary);transform:translateY(-3px);box-shadow:0 8px 24px #00bfa526}.template-icon{border-radius:var(--radius);background:#00bfa533;place-items:center;width:36px;height:36px;margin-bottom:14px;display:grid}[data-theme=dark] .template-icon{background:#00d4aa26}.template-icon .material-symbols-outlined{color:var(--primary);font-size:20px}.template-card h3{margin-bottom:6px;font-size:15px;font-weight:600}.template-card p{color:var(--on-surface-secondary);font-size:12px;line-height:1.5}.flow-table{border-collapse:collapse;width:100%}.flow-row{border-bottom:1px solid var(--border);transition:background var(--duration) var(--ease);grid-template-columns:2fr 1.5fr 1fr 1fr auto;align-items:center;gap:16px;padding:14px 20px;display:grid}.flow-row:hover{background:var(--surface-hover)}.flow-name{font-size:14px;font-weight:600}.flow-name .sub{color:var(--success);font-size:12px;font-weight:500}.flow-name .sub.paused{color:var(--on-surface-muted)}.flow-trigger{color:var(--on-surface-secondary);font-size:12px}.flow-trigger 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